Whether you’re working on your laptop or relaxing in front of the TV for a long weekend in a pyjama-clad TV hole, the last thing you want is for something to go wrong with your television, broadband, or phone. However, there is no need for you to send out your own distress signals. If something goes wrong with your Virgin Media products or services, we’ll take care of it with our worry-free repairs service.

We’ll send one of our lovely engineers to repair and replace your kit, whether it’s your Virgin Media broadband, TV, or home phone, at a low extra cost*. (This does not include abuse or mistreatment, so don’t use your TiVo® box as a coaster!) It’s all part of the Virgin Media service, so we won’t charge you a dime. Here’s how to get in touch with us.

However, before you call us, you should check to see if there is a problem in your area rather than just with your equipment. This helpful video demonstrates how to quickly and easily check your service status…